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Shipping

How much do you charge for shipping in Australia?

Nothing! Yes, you read that right - all our products have free shipping for orders within Australia.

Do you ship internationally?

Not yet, but will be *very* soon. Feel free to drop us a line if you're outside Australia and we'll do our best to accommodate you.

How long will it take my order to ship?

We endeavour to ship all of our orders within three days of receipt, with the exception of products that are being customised, but these will only take 1 or 2 days longer. If you need an item super quick, please email us so that we can work our magic for you.

How do you ship my order?

We use a combination or both Australia Post and Courier services to ship our parcels.  

Will I be given a tracking number?

All orders are sent with tracking so you can follow your parcel's progress. A tracking number will be provided in your shipment confirmation email which will link back to either Australia Post or the relevant Courier company your parcel has been sent with. 

Do you ship to PO Boxes?

Yes we deliver to PO Boxes in all instances other than if your order includes one of our Serving Boards, or is a large order.  In these circumstances if you have provided a PO Box we will contact you and request a street address so we that may arrange delivery via courier.

How long will it take for my item to be delivered?

Depending on where you are based in Australia, your parcel will generally be delivered within 3-10 business days once it leaves Hot Dog & Co. HQ. 

My parcel has not arrived, what do I do?

If you are concerned your parcel is lost, please contact us via email at hello@hotdog.com.au and we will chase up with the relevant carrier on your behalf.